Exchange Policy

EXCHANGE ITEM TERMS & CONDITIONS

1. Exchange Item/s should be in good condition. Should there be any signs of usage, the item/s will not be replaced instead delivered back.

2. Exchange Item/s should be delivered back ON TIME (see steps below) incompliance is subject for no replacement.

3. Original Packaging material & Tag should be in good condition.

4. Tag should still be attached as is in the item/s.

5. Item/s can only be replaced in the same or higher amount ONLY.

– Higher amount – remaining balance should be settled (bank transfer only) before the replacement.

6. Exchange item is equivalent to 1 exchange form.

7. STRICTLY NO EXCHANGE FORM, NO REPLACEMENT.

8. EXCHANGE OF ITEM/S CAN ONLY BE DONE ONCE PER TRANSACTION.

FOLLOW THESE SIMPLE STEPS TO EXCHANGE YOUR ITEM

1. Contact or Email SYNE within 3 days of delivery date:

– NAME

– EMAIL

– CONTACT NUMBER

– EXCHANGE ITEM PRODUCT CODE

– NUMBER OF ITEM/S

CONTACT NUMBER: 09175179379

EMAIL: synelabel@gmail.com

2. You should receive an exchange form the same day, complete the exchange form and submit.

3. Deliver the item/s back to SYNE within 5 days of completion of step 2 with your choice of courier, shipping fee is not covered by SYNE (see suggested courier details below).

SYNE ADDRESS: Lot 4 Dr. A Santos Ave. Baranggay San Dionisio, Sucat,Paranaque City, 1700, Philippines

Open from 10 am -6 pm, Mon – Fri only

STRICTLY NO EXCHANGE FORM, NO REPLACEMENT

4. Receive the NEW item FREE of shipping fee within 7 days upon the arrival of the item exchanged.

NOTE :

SYNE’S CUSTOMER CARE REPRESENTATIVE WILL BE ASSESSING ALL EXCHANGED ITEM/S BEFORE REPLACEMENT.

NO RETURNS, NO REFUNDS, ONLY EXCHANGE

FOR QUESTIONS, CONTACT 09175179379

HOW TO DELIVER BACK TO SYNE THROUGH XEND COURIER COMPANY

OPTION 1:

1. Book via Grab / Lalamove, shipping fee should be shouldered by the client.

OPTION 2:

1. Download “XEND” APP.
2. Make an account.
3. Make a Pick up address.
4. Book “Today” or “Tomorrow” depending on your choice
5. XEND messenger will inform you about the pick-up through a phone call.
6. Wait for XEND in your pick-up address.
7. Complete all delivery details (SYNE’S ADDRESS & CONTACT NO.) provided by the XEND messenger.
8. Pay the shipping fee of 75 pesos.
9. Exchanged Item is expected to be delivered at SYNE a day after the pick-up.