Exchange Policy

EXCHANGE ITEM TERMS & CONDITIONS

1. Exchange Item/s should be in good condition. Should there be any signs of usage, the item/s will not be replaced instead delivered back.

2. Exchange Item/s should be delivered back ON TIME (see steps below) incompliance is subject for no replacement.

3. Original Packaging material & Tag should be in good condition.

4. Tag should still be attached as is in the item/s.

5. Item/s can only be replaced in the same or higher amount ONLY.

– Higher amount – remaining balance should be settled (bank transfer only) before the replacement.

6. Exchange item is equivalent to 1 exchange form.

7. STRICTLY NO EXCHANGE FORM, NO REPLACEMENT.

8. EXCHANGE OF ITEM/S CAN ONLY BE DONE ONCE PER TRANSACTION.

FOLLOW THESE SIMPLE STEPS TO EXCHANGE YOUR ITEM

1. Contact or Email SYNE within 3 days of delivery date:

– NAME

– EMAIL

– CONTACT NUMBER

– EXCHANGE ITEM PRODUCT CODE

– NUMBER OF ITEM/S

CONTACT NUMBER: 09175179379

EMAIL: synelabel@gmail.com

 

2. You should receive an exchange form the same day, complete the exchange form and submit.

3. Deliver the item/s back to SYNE within 5 days of completion of step 2 with your choice of courier, shipping fee is not covered by SYNE (see suggested courier details below).

SYNE ADDRESS: Lot 4 Dr. A Santos Ave. Baranggay San Dionisio, Sucat,Paranaque City, 1700, Philippines

Open from 10 am -6 pm, Mon – Fri only

STRICTLY NO EXCHANGE FORM, NO REPLACEMENT

4. Receive the NEW item FREE of shipping fee within 7 days upon the arrival of the item exchanged.

NOTE :

SYNE’S CUSTOMER CARE REPRESENTATIVE WILL BE ASSESSING ALL EXCHANGED ITEM/S BEFORE REPLACEMENT.

NO RETURNS, NO REFUNDS, ONLY EXCHANGE

FOR QUESTIONS, CONTACT 09175179379

HOW TO DELIVER BACK TO SYNE THROUGH XEND COURIER COMPANY

  1. Download “XEND” APP.
  2. Make an account.
  3. Make a Pick up address.
  4. Book “Today” or “Tomorrow” depending on your choice
  5. XEND messenger will inform you about the pick-up through a phone call.
  6. Wait for XEND in your pick-up address.
  7. Complete all delivery details (SYNE’S ADDRESS & CONTACT NO.) provided by the XEND messenger.
  8. Pay the shipping fee of 75 pesos.
  9. Exchanged Item is expected to be delivered at SYNE a day after the pick-up.